Questions for the client

Please create these accounts, or give us access to them, under the company's name. The company must own every account.

Saudi Arabia's Personal Data Protection Law (PDPL) affects where customer data may be stored.

• Option 1: a cloud provider inside Saudi Arabia (e.g. STC Cloud, Oracle Jeddah/Riyadh, Google Cloud Dammam).
• Option 2: an international provider (e.g. Hetzner, DigitalOcean).

Options: Unifonic, Taqnyat, Msegat, or another. Is a sender name (for example "AlfLaila") already registered with CST?

Please give the Arabic name, the English name, and a short description. Is "ألف ليلة وليلة" registered as a trademark? Common names are sometimes rejected by Apple and Google, so a backup name would help.

Do you have a logo, brand colors and an app icon?

• If not, we will propose 2–3 color palettes and a simple icon for you to choose from.

The stores require Terms of Use and a Privacy Policy, in Arabic and English. Providers also need a provider agreement covering commission, payouts and refunds. Who will write these?

Which phone number, WhatsApp number and email should appear in the app's "Contact us" page?

Who should receive the test versions of the app? Please list their names and emails. iPhone testers need an Apple ID email. Android testers can receive a link.

In Milestone 1 we will deliver a prototype for you to review the app screens.

• Option 1: built inside the real app, so you can try it on your phone.
• Option 2: Figma designs.

How should admins log in?

• Option 1: phone number + SMS code, the same as other users.
• Option 2: email + password, with an extra verification step.

Should only Saudi numbers (+966) be accepted, or international numbers too?

What information do we ask customers for? Name only, or also email, gender and date of birth?

Apple requires a "Delete my account" option inside the app. When a customer deletes their account, what happens to:

• their upcoming bookings
• their wallet balance

How many admins will there be at launch? What should a moderator be able to do, compared with a super admin?

We will add the standard list of Riyadh districts, about 170. Do you have your own official list to use instead?

At launch the platform issues all invoices. Later, providers issue their own. Small freelancers often have no VAT number, so they cannot issue ZATCA tax invoices themselves. What happens to them after the switch?

• Option 1: the platform keeps issuing invoices for these providers.
• Option 2: they can stay. No tax invoice is issued for their bookings, only a payment receipt.
• Option 3: only VAT-registered providers can stay.

Once providers issue their own invoices, must a VAT-registered provider link their ZATCA device before their services can be booked?

Each provider's ZATCA certificate expires and must be renewed. What happens if a provider does not renew?

The spec asks for a commercial registration (CR) or a freelance document. Do we also need any of these:

• national ID or Iqama
• IBAN certificate (needed for payouts, see D5)
• national address
• Maroof registration

Is there a target, for example within 2 working days? Should the provider be notified by push notification only, or by SMS too?

Can one provider offer services in more than one category? For example, a photographer who also rents bishts.

The spec puts one Riyadh district on each service. Some providers, such as beauty, logistics and photography, travel to the customer instead.

• Option 1: each service has one district.
• Option 2: a service has a home district plus a list of districts it covers.
• Option 3: venues have a location, and mobile services cover all of Riyadh.

Is commission the only fee, with no subscription or listing fees?

Customers pay only a deposit in the app. Is the rest paid directly to the provider outside the app, in cash or by transfer?

• Option 1: the full package price. For example, 10% of a 10,000 SAR package is 1,000 SAR, taken from the deposit.
• Option 2: the deposit only.
• Question: under Option 1, what happens if the commission is larger than the deposit?

What is the default rate? Should any categories have a different rate?

Do the prices providers enter already include 15% VAT?

How and when do providers receive their share of the deposit?

• When: after the customer pays, or after the event is completed?
• How: manual bank transfer by the admin, or automatic?
• How often: per booking, weekly, or monthly?

Moyasar charges a fee on each payment. Who pays it?

• Option 1: the platform pays it out of the commission.
• Option 2: it is deducted from the provider's share.

Is there a minimum or maximum deposit? For example, at least 10% of the price.

Some services are priced per person or per unit, for example hospitality per guest or dhabaeh per head. Are fixed package prices enough, or do we need "price × quantity"?

The spec gives each service one date and a daily capacity, for example 2 bookings per day.

• Do venues or bisht rentals need multi-day bookings?
• Do beauty services need time slots, for example 4 pm–6 pm?

Is the booking confirmed automatically once the deposit is paid, or must the provider accept it first?

How long is a date held for a customer who started a booking but has not paid yet?

How far in advance can customers book? Is there a minimum notice?

What must the customer enter when booking? For example:

• event address or location pin
• number of guests
• notes

The provider marks the booking "completed". What if they forget?

What happens if the provider doesn't show up, or the customer complains? Can the admin cancel the booking and give a full refund?

Can the customer, the provider and the admin all cancel a booking?

If the provider cancels, does the customer always get 100% back, whatever the refund policy says? Is there a penalty for the provider?

The provider's refund policy gives a percentage by days before the event, for example 100% / 50% / 0%. Does this percentage apply to the deposit paid?

Who chooses between a refund to the card and wallet credit?

• Option 1: the provider's policy decides.
• Option 2: the customer chooses at cancellation.
• Option 3: the policy sets a default, and the customer can switch to wallet credit.

When a booking is refunded, is the platform commission refunded too?

Must every service have a refund policy? Should the platform provide ready-made templates for providers to pick from?

Please confirm:

• Can wallet balance partly pay a deposit, with the rest charged to the card?
• Does wallet balance expire?
• Can customers withdraw wallet balance to their bank?

Should invoices be in Arabic only, or Arabic and English?

The platform now issues the invoices. There are two ways to do this, with different tax results:

• Option 1: the platform is the seller. The invoice shows the platform's name and VAT number, and VAT is due on the full amount from the platform.
• Option 2: the platform invoices on behalf of each provider. The invoice shows the provider's name and VAT number. This needs a written agreement with each provider.

When does each provider start issuing their own invoices?

• Option 1: all providers switch together, on a date you choose.
• Option 2: each provider switches once they link their ZATCA device. Until then, the platform keeps invoicing for them.

Should the platform also issue a tax invoice to each provider for the commission? The platform will already have its own ZATCA setup, so this is smaller work than before, but it is still not in the current scope.

For the later phase, linking a ZATCA device requires the provider to get a code from their Fatoora portal. Should we provide a short Arabic guide with screenshots for providers?

When a customer pays a deposit, which amount is deducted from their event budget?

• Option 1: only the deposit paid.
• Option 2: the full package price, because the customer has committed to it.

Must every booking belong to an event, or is it optional?

Should we block or hide phone numbers and links in chat, so customers and providers don't arrange deals outside the app?

Can users send images in booking and group chats?

After a booking is completed or cancelled, does the chat stay open?

Is there a maximum number of members per group?

If someone is invited by phone number and doesn't have the app, should we send them an SMS? SMS messages cost money.

Can group members:

• see the budget?
• edit the budget?
• make bookings for the event?

The spec lists likes and up/down votes. Should a post have both, or just one of them?

Customers only, or providers too? If providers can post, can they advertise their services?

Can users reply to comments?

Do posts appear immediately, or only after review? Should a post be hidden automatically after a number of reports?

What is the maximum number of images in one post?

Can providers reply publicly to reviews?

Can the admin hide reviews? In what cases?

How long after the event can a customer leave a review?

Do customers save services, providers, or both?

How are "featured providers" on the home screen chosen?

• Option 1: the admin picks them manually.
• Option 2: they are chosen automatically by rating.
• Option 3: providers pay to be featured.

Banners can link to a category, a provider or a website. Should they also be able to link to a specific service?

Should customers get automatic reminders before their event? For example 7 days and 1 day before.

Are push notifications and in-app notifications enough, or do you also want SMS or email for important events, such as booking confirmation and refunds?

Do you have a launch date, or a season you're aiming for, such as before Ramadan or wedding season?

How many real providers will join at launch? Will your team help them register? Do you want a short training session for them?

Will you provide icons and cover images for the 8 categories, or should we prepare them?